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FREQUENTLY ASKED QUESTIONS

Answers to some commonly asked questions about Belle Montagne, covering the topics of Purchasing & Ordering, Shipping and Delivery, Memberships, and Customer Support. If you still have any questions please contact our dedicated Members Concierge.

+27 21 300 5516 | concierge@bellemontagnewine.com

What is Belle Montagne?

Belle Montagne is a luxury wine brand that offers a limited collection of hand-numbered bottles crafted from premium Chardonnay, Cabernet Sauvignon, and Shiraz.

How many bottles are available?

There are only 2000 bottles of each wine, making each one a collectible item. The allocations are limited to 500 worldwide, ensuring exclusivity for our members.

What does the allocation include?

Each allocation includes:

  • A bottle of each wine at every release.
  • Access to the Belle Montagne store.
  • A certificate of ownership, signifying your unique connection to our brand.

How is the vetting process conducted?

We maintain the integrity and exclusivity of our community by implementing a meticulous vetting process for all applicants. Each application is carefully reviewed to ensure alignment with our brand values.

Can Belle be purchased anywhere else?

Belle Montagne wines are available through the secondary market or through trade partners.

Can I purchase Belle Montagne without membership?

No, Belle Montagne wines are exclusively available to private members. Membership is required to access and purchase our limited allocations.

Is there a limit to how many allocations I can purchase?

Memberships are limited to a single membership per natural person.

Is there a limit to how many wines I can buy from the store?

Each member is limited to 12 bottles a year. Members may contact the concierge if they require more than the allocated quota. Requests will be dealt with in a case by case basis.

What options are there for payment?

We accept all credit cards; direct transfer is also welcome. Please note that credit card payments carry additional affiliated charges.

When will the wines be shipped?

Members will receive their allocations in seasonal releases during the northern hemisphere Winter, Summer, and Autumn

How will my order be delivered?

Orders will be shipped through our Global Shipping Partners ensuring safe and reliable delivery.

Is shipping included in the order?

Belle Montagne wines are shipped from our cellar to yours. Shipping is free for any orders of 3 bottles or more. Single and double bottle orders attract a 50 dollar shipping fee.

Are taxes and duties included in the order?

No, this is for the customer’s account.

How long does delivery take?

Delivery times vary based on location; please reach out to the concierge.

How can I become a member?

Access to Belle Montagne is exclusive to private members. You can request membership through our online portal by submitting the registration form. All applications are reviewed with discretion.

What if I want to cancel my membership?

Membership cancellation policies will be outlined in the terms and conditions provided upon registration. Please refer to those for specific details.

What should I do if I have questions about my order or membership?

Members can contact our concierge through the Belle Montagne website.

What if my wine arrives damaged?

If your wine arrives damaged, please contact our concierge immediately to initiate a claim and arrange for a replacement. Please share photographs as evidence or supporting information.

What is the process for receiving my wines?

Once your membership is approved, you will receive further instructions regarding your allocations.